![]() You will be contacted once the inspection is completed and informed on what action will be taken. Once received and inspected, a replacement of the same or "like" item will be shipped. If so, a prepaid return label will be emailed. Troy Lee Designs may request the defective product for further inspection. It does not cover products damaged due to crashes, normal wear and tear, negligence, improper care, natural breaking or fading of colours and materials over time and/or exposure. The warranty policy covers the product only in the case of manufacture defect. We offer virtual warranty inspection on all our products by sending an email with photos here. If for any reason, you have not been completely satisfied, Troy Lee Designs will provide the following warranty policy. Once your return has been received back to us, we aim to issue your refund within 7-10 working days.Īt Troy Lee Designs we take great pride in the quality and fit of each of our products for 1 year after purchase. For any returns sent outside of our free returns service, we are unable to cover the cost of return. Yes, we offer free returns on all eligible items. Please return your item for a refund and place a new order for the new size. Unfortunately, we do not currently offer exchanges. Our customer service team will then provide further information on returning your order to us free of charge. To return your items, please contact us here with your order number, the name of the items you wish to return as well as the reason for each item from the list below: ![]() ![]() If you aren't stoked with your order, you can return it to us for a full refund (less shipping fees) within 30 days of the date of receiving your order.Īll items returned for a refund must be in unworn, unused, unwashed condition, with original tags still attached, its original packaging and be in a resell-able condition.
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